Design and implement internal tools, automation workflows, and digital systems to improve operational efficiency and reduce manual processing. Create structured workflows and user experiences that integrate Salesforce, SharePoint, and Microsoft Power Automate to support reporting, document generation, and customer engagement.

Architect data models, define system logic, and design user flows that enable seamless interaction between business systems. Develop marketing assets, website graphics, and visual materials to support brand communication and digital presence. Collaborate with stakeholders to identify workflow inefficiencies and translate business requirements into scalable, user-centered solutions.

Contributed to the design of internal tools supporting mapping infrastructure and operational workflows. Created wireframes, interface designs, and UX deliverables to improve usability and efficiency within complex systems. Collaborated with engineers and cross-functional teams to define interaction patterns, refine workflows, and ensure alignment between design and technical implementation. Produced design specifications and visual assets to support product development and improve user experience across internal platforms.

Provided technical support and product expertise across Apple’s hardware and software ecosystem. Diagnosed complex technical issues, guided users through solutions, and ensured a high-quality customer experience. Developed strong analytical and problem-solving skills while gaining deep insight into user behavior, usability challenges, and real-world interaction with technology. Communicated technical concepts clearly and effectively to diverse audiences.